Refund policy

Last updated: September 25, 2026

This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.

Before work begins

If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.

If we fail to deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

Cancelling part way

When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.

Requesting a refund

Write to contact@biachiedasilvausa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.